Frequently Asked Questions

Frequently Asked Questions and Answers

Listed by Category

Selecting the Right Moving Company:

• How do I research a moving company?
• How do I know if a mover is legitimate?
• How can I check a Moving Company’s Licensing and Insurance?
• How do I know that a moving company is Reputable?
• What about review sites?
• Why should I use a Moving Company instead of a broker?

I see other Elite Moving companies in the US - is it you?

• I see other Elite Moving companies in the US- is that you?

Getting a Moving Estimate

• How do I get a moving estimate?
• Why do I need an estimate?
• What do you need to know to offer me a basic moving quote?
• What do you need to know to offer a complete moving quote?
• Why is charging by inventory for long distance moves better?

Understanding Your Moving Quote

• How should I review my moving quote?
• What should I expect to pay for local move?
• What should I expect to pay for long-distance move?
• Why do you need an inventory for a long-distance move?
• Why is charging by inventory for long distance moves better?
• What is a guaranteed rate per cubic foot? - long distance only
• Why is guaranteed rate per cubic foot important?- long distance only
• Are my items insured while in transit?
• Will movers wrap my furniture?

Packing Service:

• What is Elite's packing service?
• What is included in the packing services?
• Why do you need so much tape?
• Will your moving team pack for me?
• Will there be boxes available on moving day?
• How should I pack my belongings for the move?

Storage Service: 

• Do you offer storage services?
• Do you have storage options?
• Do you have set storage fees?
• How equipped is your storage facility?
• Will I be able to access my belongings while they are in storage?
• How do you bill for storage?

Moving a car:

• Do you move Cars?
• Does my Car go on the same truck as my household goods?

Scheduling the Move:

• What do I need to do to schedule a move?
• When is the best time to book a move?
• How do I schedule my move?
• Why do I need to pay a deposit and is it refundable?
• What if I have to switch moving dates suddenly?

Payments schedule and form of payments accepted:

• What are your billing and payment details?
• What is the payment schedule for a local move?
• What is the payment schedule for a long-distance move?
• What forms of payment do you accept?

Building and parking preparation for a move:

• What needs to get done to help me move from my residential building?
• Are special preparations needed for a residential building move?
• Who is responsible for reserving a parking space for the truck?

How to prepare for your move

• How should I prepare my home for the move?
• Should I empty my dresser drawers?
• Will your moving team take apart and reassemble my beds?
• What items can NOT go in the truck?

What to expect after scheduling the move

• I've scheduled my move - now what?
• Do I need to sign a Moving Contract?
• What if I have to make changes after I sign?
• Confirmation Call:

Preparing family on moving date:

• How should I get my family ready for the move?
• Should I get a babysitter for moving day?
• Should I get a pet sitter for moving day?

What to expect after the pickup? - long distance move

• What happens on my long distance move after everything is loaded?
• What if I have questions after the movers leave?
• How do I get an update on the status of my delivery?

Delivery for a long-distance move:

• What do I need to know about delivery on my long-distance move?
• Why is there a delivery window?
• What if I am starting a new job?

Referral Program:

• The move was awesome! Do you have a referral program?

YOU MAY WANT TO CHECK OUR MOVING TIPS CENTER