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Movers didn't speak English hard to communicate. They left A LOT of our stuff at the old house AND they took our step ladder. We had to take 9 carloads to our new house-I was so mad!! I couldn't believe they did that!! I was at the new house when they finally finished at the old house and my husband didn't know what I told them to do. Thus the communication gap-they didn't understand! Didn't care how they put the boxes in our new garage they put boxes upside that had breakables in them. Heavy boxes on light boxes. Everything was all over the place. They over wrapped all of our stuff cause they charged us by the roll. So much tape was put on everything. As they were leaving I had to remind them that they didn't finish putting my dining room table together. It was horrible! I would've written sooner but I wanted to go through all of my boxes to make sure nothing was broken. Only 1 plate and a picture frame was broken. I spoke to somebody at your office and she was supposed to relay my unpleasantries to upper management. But obviously she didn't do that. So customer service isnt great either. I am not happy with you company..I have 4 other couples that are moving next year and after this fiasco....
Showed up on time . Went to it right away. No problems at all. Smooth operation. Thank You
GREAT SETUP - FAST AND SIMPLE. VERY RESPONSIVE CUSTOMER SERVICE FROM FRANCIS. I FEEL LIKE THIS IS GOOD EVIDENCE OF THE REST OF THE PROCESS.
On the day of pick up the team, led by Sandros, was top notch professional, consultative, detail oriented and absolutely effective. This was excellent service from a smart and hard-working team. I am still waiting for the final drop of my items to be delivered in this cross country move. However, every single interaction has been high level customer service and excellence. I appreciate this. Thank you!
Hi, wow what a great day it has been with frank and josh moving my things today, they were very kind and very professional, they are very har genuine works, from when I called Clark the first time he scheduled me quickly and then movers were fabulous, o would recommend Clark in sons with 10 stars on tome and moved quickly, thank you for great customer service and no worries I had today; I really appreciate hard workers; and defiantly got 110% today!!! Thank you again!!!,
Alejandro and his crew arrived at the time expected and went right to work. I was very impressed with how quickly they packed the truck, even tho I I needed some extra help with packing. The Elite crew quickly unloaded the truck at our new home and helped arrange large furniture in a small area. Alejandro and his crew made a stressful move a lot easier than I expected. I will recommend Elite Movers to my friends.